As you dip your toes into the waters of email marketing, you need to prepare yourself for the possibility that some of your email might contain content that people don’t want to receive. This is what ESP’s refer to as prohibited content. When you send a message with content like this — snap! — you’ll feel the jaws of compliance bite down on your email program!
Have you ever received mail from a company or organization, even after you thought you unsubscribed? Are you just having a déjà vu moment, or has there been a “glitch in the matrix”?
When this happens to one of your email recipients, they might think that your organization didn’t honor their unsubscribe request, which can result in your email being marked as spam, or even a direct abuse desk complaint being made against you. Trust me, legitimate direct abuse desk complaints are taken very seriously, and carry a lot of weight.
Are these continued mailings really the result of senders or ESPs not honoring an unsubscribe request? Yes and no! Let me explain…
Here’s a situation our support team runs across from time to time: A client calls us in a panic because her email list has been deleted, and she doesn’t know it happened or who was responsible. What a nightmare! But it doesn’t have to happen to you. There are some simple preventative measures you can take to avoid a similar scenario.
In our last post, we explained why it’s important to test your emails before they go out. There are many benefits to incorporating this practice into your email marketing program, from catching typos and grammatical errors to ensuring optimal image display and maximum delivery.
But the biggest benefit of all is a little more abstract.
Picture this: you’ve created a phenomenal email. One of your best ever, in fact. It’s got highly compelling content that’s relevant to your subscribers, gorgeous images, and a call to action that’s practically irresistible. This email is so good, you can’t wait to put it out there and watch the clicks and conversions start rolling in. So you’re really tempted to just pull the trigger and skip the whole testing phase. After all, you know your email is practically perfect.
What could possibly go wrong?
You want to include that beautiful photo you took, or that gorgeous artwork you created, in your latest mailing. Your image is so good, you can’t wait for everyone to see it. But there’s a problem: when your email goes out, all your subscribers see is a blank space where your image was supposed to be, along with this message:
So what happened??
Here’s a scenario for you: You’re new to email marketing, or you’ve got a new list of thousands of addresses that you want to send to. You’ve got an account with an ESP, so you should be ready to go, right? Not so fast! You can’t just open the floodgates – your sending has to be “ramped up”. But what the heck does that mean??
Ah, spring… The sun is shining, the birds are singing, and new life is emerging everywhere. Apologies for getting all poetic – winters are very long here in New England, so we get a little overexcited when spring finally arrives.
Since it’s the season of renewal and fresh starts, it’s a perfect time to take a look at your email marketing program and plant the seeds for growth and new business. And, as you might suspect, it starts with your email list!
Blackjack is a staple at any casino, and it’s a game in which skill and luck both play equal parts. Skill and a little bit of luck are needed in email marketing, too. For example, why take a chance on your email address collection process when you can improve your own odds by using a double opt-in sign up method whenever you can? See what I did there…cards and contacts? Tricky!
Seriously, though: The definition of doubling down is “to become more tenacious, zealous, or resolute in a position or undertaking”. And this is how everyone should approach email address collection. Why?