Stop Me If You Think You’ve Been Mailed by Me Before…

Unsubscribe

Have you ever received mail from a company or organization, even after you thought you unsubscribed? Are you just having a déjà vu moment, or has there been a “glitch in the matrix”?

When this happens to one of your email recipients, they might think that your organization didn’t honor their unsubscribe request, which can result in your email being marked as spam, or even a direct abuse desk complaint being made against you. Trust me, legitimate direct abuse desk complaints are taken very seriously, and carry a lot of weight.

Are these continued mailings really the result of senders or ESPs not honoring an unsubscribe request? Yes and no! Let me explain…

Why You Need More Than One Email List Admin

Wise Owl

Here’s a situation our support team runs across from time to time: A client calls us in a panic because her email list has been deleted, and she doesn’t know it happened or who was responsible. What a nightmare! But it doesn’t have to happen to you. There are some simple preventative measures you can take to avoid a similar scenario.

The Biggest Benefit of Email Testing

Zen Raccoon_SM

In our last post, we explained why it’s important to test your emails before they go out. There are many benefits to incorporating this practice into your email marketing program, from catching typos and grammatical errors to ensuring optimal image display and maximum delivery.

But the biggest benefit of all is a little more abstract.

Take Time To Test!

Litmus Raccoon

Picture this: you’ve created a phenomenal email. One of your best ever, in fact. It’s got highly compelling content that’s relevant to your subscribers, gorgeous images, and a call to action that’s practically irresistible. This email is so good, you can’t wait to put it out there and watch the clicks and conversions start rolling in. So you’re really tempted to just pull the trigger and skip the whole testing phase. After all, you know your email is practically perfect.

What could possibly go wrong?

Missing Image? Lancelot Link to the Rescue!

Lancelot Link_SM

You want to include that beautiful photo you took, or that gorgeous artwork you created, in your latest mailing. Your image is so good, you can’t wait for everyone to see it. But there’s a problem: when your email goes out, all your subscribers see is a blank space where your image was supposed to be, along with this message:

Bad Link Image

So what happened??

Ramp Up to Email Marketing Success

Lots of email

Here’s a scenario for you: You’re new to email marketing, or you’ve got a new list of thousands of addresses that you want to send to. You’ve got an account with an ESP, so you should be ready to go, right? Not so fast! You can’t just open the floodgates – your sending has to be “ramped up”. But what the heck does that mean??

The Email Multiverse – or, How Multi-Part Messages Are Like Comic Books

Batman_Email

As you know by now, I’m an email nerd and – surprise! – I’m a comic book geek, too. I’ve been collecting comics since way before it was cool – long before tattooed specialty shop clerks (who try to make me feel like I don’t know the history of the Justice Society) were even born! I love the golden age heroes, like Earth-Two, Dr. Fate and The Helm of Nabu – heck, he was even based in Salem, MA (just like Net Atlantic)!

So what does this all have to do with email? Aside from the fact that I’d love a shout-out from @dandidio1, @JimLee or @geoffjohnsKAPOW! – quite a bit! Take the idea of the Multiverse. Comic book authors use the Multiverse as a way to tell stories about different versions of the same hero. And each version of the hero is interpreted differently by the readers. This is similar to the idea behind sending a multi-part email message. How?

It’s Spring! Time To Make Your Email Garden Grow

Money Tree

Ah, spring… The sun is shining, the birds are singing, and new life is emerging everywhere. Apologies for getting all poetic – winters are very long here in New England, so we get a little overexcited when spring finally arrives.

Since it’s the season of renewal and fresh starts, it’s a perfect time to take a look at your email marketing program and plant the seeds for growth and new business. And, as you might suspect, it starts with your email list!