What’s the most important part of any email marketing program?
Huh? Wha-? Not what you expected? Well, think about this:
Your subscribers joined your mailing list because they love your products, they’re crazy about your service, and they want to hear what you have to say. Setting expectations around how often your subscribers will hear from you, and then fulfilling those expectations, is the key to keeping them happy and getting the best results from your email marketing efforts.
Your Sender Score, a ReturnPath metric to gauge your reputation as an email sender, is pretty important. It determines whether or not the door to recipient inboxes is open to your email communications and whether or not you’re even a welcome visitor. Heck, it determines whether or not you can even knock on that door as email marketers with poor Sender Scores are often not permitted anywhere near the premises! They either have their emails shunted to a spam folder automatically or recipient ISPs outright refuse the delivery of their messages entirely. Your Sender Score is pretty serious business.
Okay, you’ve gotten your content squared away. It looks good and reads right. Congratulations. You’ve even got your list nice and cleaned up. It’s all segmented and everything. Good job. You’re ready for the next step but a niggling doubt prevents you from moving forward: should you hit the send button now?
Mailing List Subscription Manager: Temporary Delivery Suspension
Subscribers may want to temporarily stop receiving emails for a variety of reasons. So, the more choices you can provide to them, the more likely you are to address their varying needs. By providing subscribers the ability to pause emails from your brand, you not only keep the subscriber on your list, you decrease your number of unsubscribes.
Net Atlantic knows how valuable subscribers are to the success of their clients’ email campaigns. That’s why we’re so excited about a new “Snooze” feature we developed, which enables you to let contacts take a temporary break from receiving emails instead of opting out of your campaigns completely. To be a successful marketer, you need to show your subscribers that you’re taking their preferences into account. When you give your subscribers control over their email subscriptions, you’re able to retain more of them! The “Snooze” feature makes it clear that they can do something besides opting out of your communications.
When evaluating the performance of your email campaigns, which stats are most important to track? We recommend you start with the following:
- Growth Rate
Let’s take a look at each of these stats in more detail.
You’ve probably heard a lot about “joining the conversation” and “building relationships” in the context of social media, but have you considered how these ideas could apply to your email marketing strategy? It might be time to give it some serious thought.
Periodic emails updating your subscribers about what you and/or your organization have going on may no longer be enough to get you the results you want. You need to start engaging your customers and prospects in an ongoing dialogue in order to create lasting relationships.
Today I’d like to follow up on Friday’s post on reputation with a deeper dive into what it takes to build and maintain a great reputation as an email marketer.
Your sender reputation is one of the most–if not the most–important aspects of your email marketing program. It takes a long time to build a solid reputation as a sender, and it takes ongoing vigilance to maintain it.
Email marketing best practices dictate that testing be performed for each mailing you send out. And it makes sense! Why would you want to distribute what would otherwise be a broken email message to your carefully cultivated audience? So many things could go wrong (e.g., improperly formatted HTML, images not loading as planned, incorrectly entered merge tags, etc.) that it’s worth the extra few moments to ensure that your communications go out without a hitch. But that’s just testing for delivery. How about testing for effectiveness?
Testing your email content — and in a larger sense, your message — is an often overlooked step in the email marketing process despite it being a best practice. And it’s kind of silly that it’s so often forgotten about, really. Why wouldn’t you want what you send to be the most effective it could be? Much as you want to ensure the technology supporting the transmission of your communication is functioning as intended, you should also see to it that your message is producing the results you set out to achieve. But how do you do that? What do you change to make your campaign more effective? How do you measure this change?
Given its undeniable tie to the success of your campaigns, email testing is a pretty big deal. And unless you are 100% satisfied with your email marketing effort’s performance as is, it’s a big deal that you should probably address. But don’t fret; while it may seem somewhat complicated, fundamentally it’s a pretty simple process.
Our Email Testing In 4 Simple Steps infographic illustrates exactly how simple it is.
Honing in on your target audience will help you sharpen your message.
A well-planned marketing campaign should take place before you hit the send button. To achieve success, targeted email marketing campaigns take time and patience. Many marketers make the mistake of batching-and-blasting to their entire email list. Rather than using a “one size fits all” approach, focus your marketing efforts and hone in on your target audience. Honing in on your target audience will help you sharpen your message.
Rethink your current marketing strategy by asking yourself a few simple questions:
- Is the content relevant to my subscribers?
- Does the email look good?
- Does it reflect a positive image of my brand?
- Am I getting the right message to the right subscriber at the right time?
- Would I respond to the message if I got it?
Email marketers often see their results slipping–fewer opens, a lower click-through rate and a dropping conversion rate–and panic. That’s understandable when the bottom line is at stake, but panicking won’t help you figure out what’s wrong with your email marketing strategy or how you can fix it. The only thing that can help is to test, test, test … and then test some more!
Remember that all 10 things to test below are meant to be tested over time. Don’t try to test too many things at once or too quickly, as you’re results likely won’t be accurate. Here are the main parts of your email marketing to focus on when you decide something needs to change: