Stop Me If You Think You’ve Been Mailed by Me Before…

Unsubscribe

Have you ever received mail from a company or organization, even after you thought you unsubscribed? Are you just having a déjà vu moment, or has there been a “glitch in the matrix”?

When this happens to one of your email recipients, they might think that your organization didn’t honor their unsubscribe request, which can result in your email being marked as spam, or even a direct abuse desk complaint being made against you. Trust me, legitimate direct abuse desk complaints are taken very seriously, and carry a lot of weight.

Are these continued mailings really the result of senders or ESPs not honoring an unsubscribe request? Yes and no! Let me explain…

More Email Admins, More Problems? Nope.

no_problems_here_by_vitamins3

Last week, we talked about how important it is to have more than one email list administrator. This week, we’ll discuss some ways to actively manage your list admins, so you have more control over your email marketing program – and fewer issues.

As far as we’re concerned, more administrators do not equal more problems – especially when you take the following steps!

Why You Need More Than One Email List Admin

Wise Owl

Here’s a situation our support team runs across from time to time: A client calls us in a panic because her email list has been deleted, and she doesn’t know it happened or who was responsible. What a nightmare! But it doesn’t have to happen to you. There are some simple preventative measures you can take to avoid a similar scenario.

Photo Journal: Net Atlantic’s Community Garden Project

A few weeks later...

This spring, Net Atlantic adopted four plots in one of Salem’s community gardens, with the intention of donating all the food we grow to homeless charity programs in the local Salem area.

Photos from our Day on the Maine Coast

Ocean Blue

It’s finally summer here in New England! To kick things off right, the Net Atlantic gang headed up to Chauncey Creek, Maine on Friday for our annual summer outing.

Since we couldn’t have you all there with us, we wanted to share some photos from the day!

The Biggest Benefit of Email Testing

Zen Raccoon_SM

In our last post, we explained why it’s important to test your emails before they go out. There are many benefits to incorporating this practice into your email marketing program, from catching typos and grammatical errors to ensuring optimal image display and maximum delivery.

But the biggest benefit of all is a little more abstract.

Take Time To Test!

Litmus Raccoon

Picture this: you’ve created a phenomenal email. One of your best ever, in fact. It’s got highly compelling content that’s relevant to your subscribers, gorgeous images, and a call to action that’s practically irresistible. This email is so good, you can’t wait to put it out there and watch the clicks and conversions start rolling in. So you’re really tempted to just pull the trigger and skip the whole testing phase. After all, you know your email is practically perfect.

What could possibly go wrong?

Missing Image? Lancelot Link to the Rescue!

Lancelot Link_SM

You want to include that beautiful photo you took, or that gorgeous artwork you created, in your latest mailing. Your image is so good, you can’t wait for everyone to see it. But there’s a problem: when your email goes out, all your subscribers see is a blank space where your image was supposed to be, along with this message:

Bad Link Image

So what happened??