Even the most engaged email list subscribers may become inactive over time, which can significantly impact the success of your email campaigns. These inactive subscribers can cause your email engagement rates to plummet and negatively affect your overall campaign efficiency. However, the good news is that re-engaging these subscribers is not only possible, but it can be a highly effective strategy for improving performance.
In this post, we will discuss the importance of re-engaging inactive email subscribers and provide you with proven strategies to bring them back to your brand. We will also explore best practices and effective tactics for crafting and implementing win-back campaigns, measuring success, and continuous optimization.
Understanding Inactive Subscribers
Inactive subscribers are those who have not engaged with your emails over a certain period. The definition of inactive varies by company and industry, but it typically includes those who have not opened or clicked on an email in the last three to six months.
Unfortunately, inactive list members can have a significant impact on your email marketing campaigns. They can reduce your overall open and click-through rates, decrease engagement metrics, and increase the likelihood of emails being marked as spam. These metrics have a direct impact on your email deliverability.
Re-engaging inactive subscribers is essential in helping you maintain a healthy subscriber list. It also has the potential to increase revenue by bringing back subscribers who may have lost interest or moved on to other brands.
Proven Ways to Re-Engage Inactive Subscribers
Segment Your List
By creating segments based on subscriber behavior, such as engagement levels and past purchases, marketers can tailor their messaging and offers to better resonate with those subscribers. Best practices for segmenting email lists include regularly reviewing and updating segments, using data-driven insights to inform segment creation, and testing different messaging and offers for each segment to optimize engagement.
Personalize the Message
This can be achieved by including the recipient name in the email greeting, referencing their past purchase or browsing history, adjusting the email content based on their demographics or location, and a number of other strategies. For example, sending a birthday or anniversary email can make inactive subscribers feel valued.
Conduct Promotions and Discounts
Offering exclusive promotions or discounts to inactive subscribers is another powerful tactic to encourage re-engagement. These offers can include free shipping, a percentage discount on their next purchase, or a gift with purchase. The key is to make the offer exclusive and time-sensitive, so subscribers feel motivated to act quickly.
Run Win-Back Campaigns
These email campaigns are specifically designed to prompt inactive subscribers to engage with your brand and typically involve sending a series of personalized emails to your inactive segment with a clear call-to-action and a sense of urgency.
Crafting Effective Win-Back Campaigns
The first step in crafting an effective win-back campaign is identifying the inactive subscribers. An easy way to do this is to segment your list based on activity or inactivity, or use automation to identify subscribers who have not opened or clicked on your emails during a specific timeframe.
Compelling Subject Lines
Your subject line is the first thing your subscribers see, and it can make or break their decision to open your email. Make sure that your subject line and email content is clear, engaging, relevant, and personalized to each subscriber to achieve an effective win-back campaign.
Timing and Frequency
To determine the timing and frequency of your win-back campaign, it is critical to follow email marketing best practices. You do not want to send too many emails too often, and risk annoying your subscribers, but you also do not want to wait too long to re-engage them. The optimal timing depends on your industry and audience, but here are some tips that can help you get started:
- Set a timeframe for when you will start your win-back campaign. Generally, it is best to start within 30 to 60 days of subscriber inactivity
- Determine the frequency of your win-back campaign. Will you send one email or a series of emails? How often will you send them? Typically, it is best to start with a series or two or three emails sent a few days apart
- Adjust the frequency of your messages based on the response you receive. If subscribers are responding positively, you may want to increase the frequency. If they are not, you may want to decrease or change your approach
Analytics are essential for measuring the effectiveness of any digital marketing campaign. By tracking key metrics like open rates, CTR, conversion rates, and unsubscribe rates you can determine what is working and what is not, then make informed decisions to adjust your strategy.
See: Email Subject Lines That Work
Other Tips and Best Practices
Avoid spam filters and email bounces
When sending re-engagement campaigns, make sure to follow email best practices to avoid being flagged as spam or having emails bounced. Some tips to keep in mind include:
- Avoid using spam trigger words in subject lines and email content
- Ensure your email lists are clean and up to date
- Test your emails for deliverability before sending them out
Provide Valuable Content and Relevant Offers
To encourage subscribers to engage with your emails again, provide content and offers that are tailored to their interests and needs. This could include personalized recommendations, exclusive content, limited-time offers, or surveys and feedback requests based on your analysis of subscriber behavior and preferences. Try different subject lines, email content, or calls to action to see what resonates best with your audience.
Maintain a Consistent Sending Schedule
Consistency is key when it comes to effectively re-engaging inactive subscribers. Be sure to maintain a regular email sending frequency, but do not overwhelm subscribers with too many emails. Consider sending a series of emails spaced out over a few weeks instead of bombarding an inactive list member with too many messages at once.
Offer Easy Opt-Out or Opt-Down Options
While the goal of re-engagement campaigns is to encourage subscribers to engage with your emails again, it is important to offer an easy opt-out option for those who no longer wish to receive messages and an opt-down option for those who want to adjust how many messages they receive from you. Including this unsubscribe link in your emails can help keep your email list clean and prevent list members from marketing your emails as spam.
See: Create Lasting Value with Evergreen Content in your Emails
Re-engaging inactive subscribers can be a valuable way to improve the performance of your email marketing campaigns. By segmenting your email list, personalizing your content, implementing win-back campaigns, offering opt-out or opt-down options, and tracking your efforts, you can encourage dormant subscribers to take action.