Stop Me If You Think You’ve Been Mailed by Me Before…

Unsubscribe

Have you ever received mail from a company or organization, even after you thought you unsubscribed? Are you just having a déjà vu moment, or has there been a “glitch in the matrix”?

When this happens to one of your email recipients, they might think that your organization didn’t honor their unsubscribe request, which can result in your email being marked as spam, or even a direct abuse desk complaint being made against you. Trust me, legitimate direct abuse desk complaints are taken very seriously, and carry a lot of weight.

Are these continued mailings really the result of senders or ESPs not honoring an unsubscribe request? Yes and no! Let me explain…

Missing Image? Lancelot Link to the Rescue!

Lancelot Link_SM

You want to include that beautiful photo you took, or that gorgeous artwork you created, in your latest mailing. Your image is so good, you can’t wait for everyone to see it. But there’s a problem: when your email goes out, all your subscribers see is a blank space where your image was supposed to be, along with this message:

Bad Link Image

So what happened??

Ramp Up to Email Marketing Success

Lots of email

Here’s a scenario for you: You’re new to email marketing, or you’ve got a new list of thousands of addresses that you want to send to. You’ve got an account with an ESP, so you should be ready to go, right? Not so fast! You can’t just open the floodgates – your sending has to be “ramped up”. But what the heck does that mean??

Spoofing And Phishing In Gotham City And Beyond

Riddler_SM

Spoofing and phishing. If you watch the Fox television show Gotham (@Gotham), those terms might sound like something Edward Nygma, a.k.a. The Riddler, might use to confound James Gordon and the Gotham City PD.

Whenever I talk to new employees about what the Abuse, Compliance and Delivery group does here at Net Atlantic, I usually get a few giggles when I bring up spoofing and phishing. Heck, they still make me chuckle sometimes! But even though they might sound funny, spoofing and phishing are no laughing matter. In fact, these practices are actually pretty nefarious!

The Email Multiverse – or, How Multi-Part Messages Are Like Comic Books

Batman_Email

As you know by now, I’m an email nerd and – surprise! – I’m a comic book geek, too. I’ve been collecting comics since way before it was cool – long before tattooed specialty shop clerks (who try to make me feel like I don’t know the history of the Justice Society) were even born! I love the golden age heroes, like Earth-Two, Dr. Fate and The Helm of Nabu – heck, he was even based in Salem, MA (just like Net Atlantic)!

So what does this all have to do with email? Aside from the fact that I’d love a shout-out from @dandidio1, @JimLee or @geoffjohnsKAPOW! – quite a bit! Take the idea of the Multiverse. Comic book authors use the Multiverse as a way to tell stories about different versions of the same hero. And each version of the hero is interpreted differently by the readers. This is similar to the idea behind sending a multi-part email message. How?