The Difference Between a Hard and a Soft Bounce

The term “bounce” as it pertains to email analysis is never a good one. Put simply, a bounced email means that your email was not delivered to the intended recipient. There are a number of reasons that a bounce may occur, but they are divided into two broad categories: a hard bounce and a soft bounce.

So what’s the difference between a hard bounce and a soft bounce, and why does it matter for tracking email metrics?

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